CX DAY ONLINE

TOUGH LIVE DISCUSSION ON
CX, NPS, VoC, LOY

25/02

5:00 – 8:00pm
Online

МЕСТА ОГРАНИЧЕНЫ:) РЕГИСТРИРУЙСЯ БЫСТРЕЕ!

ЕЩЁ ОДНА НАДОЕДЛИВАЯ ОНЛАЙН ВЕЧЕРИНКА С ВИНОМ, ЧЕРЕШНЕЙ И АРБУЗАМИ
DRESS CODE:
FUNNY
GRAPHIC T-SHIRT AND YUMMY SNACKS
GET ANY PRINT:

TOTALLY WIERD
TOO MUCH CUTESY
ART HOUSE

TOPICS TO DISCUSS THIS TIME:

ABSOLUTELY RELAXED, BACKSTAGE, AND TOTALLY
informal
CX - COACHING BY JAAP WILMS

  • Extraordinary case study by the world CX superman
  • Study up and explore СX journey of two Russian brands
«MODEL KIT»:
NPS. VoC. CJM. CRM. LOY

Applied tools, platforms, new products for client analytics in the Russian market

Try-on in practice with one of the suppliers


February 25
5:00–8:00pm
Online
PRIVATE SESSION FOR SARAFAN ONLY
EXCLUSIVE OFFER
YOU'VE GOT A CHANCE TO WORK OUT YOUR
 REAL-TIME CASE BY A CX GURU ONLINE
YOU
HI, Jaap! I've got some questions on CX for you. I've tried all possible tools the market provides these days. But still, there is smth goes wrong...Please, help me to sort out what we are doing incorrectly in CX communication and metrics. Thanks
JAAP WILMS
Hi! Appreciate your inquiry) I've made CX strategy for Bayer, HP, Phillips, DHL, UBS, SES, Oracle, Grodan, Baxter, Schiphol Aeport, E.ON, Heidelberg and etc. My assistance is pretty expensive, dude :) but I agreed to pimp out some hot russian cases online so you've really got a chance to get my expertise absolutely free at Sarafan Online. Apply the form below and perhaps I will choose exactly your case:)
HOW TO GET A CASE STUDY FROM JAAP ?
APPLY
Fill out the registration form below. Indicate 2-3 issues of your CX problem, describe, leave your contact details.
PRE-INTERVIEW
In case your CX problem is included in the final short list of the most interesting issues Jaap invites you for the 30-min online pre-interview to get more details from you.
Please note, Jaap is English speaking :)
SHOW TIME
On February 25 you demonstrate your awesome case study together with Jaap to the audience at the CX DAY ONLINE.
CX DAY ONLINE
TOUGH LIVE DISCUSSION ON CX, NPS, VoC, CRM&LOY
AGENDA
5:00 – 5:10pm
5:00 – 5:10pm
WELCOME-SPEECH
MC:
  • Eugene Tveretinov , Head of Marketing Management Practice for GlowByte Consulting
5:10 – 5:30pm
5:10 – 5:30pm
JAAP WILMS
CRM/CX coach, globally Recognized Training Provider with 20 years of experience in CX roll-outs for internationally renowned companies. A guest lecturer at some renowned Universities and MBAs where he teaches CX and Strategic Innovation.
Global CX coaching. It's a real thing :)
He will demonstrate some successful level-up CX stories used by world brands.
5:30 – 6:00pm
5:30 – 6:00pm
JAAP WILMS VS RETAIL
Well-known Russian Retail

CX Brain Ring. Case study for the Russian Retail. Efficiency mark. A CX-scenario from a global expert.

In English
6:00 – 6:30pm
6:00 – 6:30pm
JAAP WILMS VS BANK
Well-known Russian Retail

CX Brain Ring. Case study for the Russian Bank. Efficiency mark. A CX-scenario from a global expert.

In English
6:30 – 7:00pm
6:30 – 7:00pm
ONLINE BAR
Get your coffee, sparkling, beer. Unwrap your chocolates, make sandwiches.
Time for networking. Live talks with Jaap. Click for the Online Bar, switch on your web camera on laptops and smartphones. Get ready for the hot Q&A.
7:00 – 7:30pm
7:00 – 7:30pm
«MODEL KIT»:

NPS, VoC, CRM, LOY, CJM
The well-known brand

Applied tools, platforms, new products for client analytics in the Russian market.

Try-on in practice with one of the suppliers.
7:30 – 8:00pm
7:30 – 8:00pm
ONLINE BAR
Get your coffee, sparkling, beer. Unwrap your chocolates, make sandwiches.
Time for networking. Live talks with Jaap. Click for the Online Bar, switch on your web camera at laptops and smartphones. Get ready for the hot Q&A.
JOIN CX DAY ONLINE !
February 25
SEE U SOON VIA YOUR WEBCAM:)
Last Name
First Name
E-mail
Tel
Company Name
Company Field
Your position
I WOULD LIKE TO GET A CASE STUDY BY JAAP
Indicate your problem with CX
Describe your problem with CX
An example of a case description:
Our CX program is already 3 years old. During this time, we have adopted the best service practices of the Russian market:
1) optimized the work with customer requests - you can now reach us both by phone and in messengers, and your issue will be resolved within 30 minutes.
2) We launched an online store with courier delivery of goods.
3) NPS as a KPI is required for all employees interacting with customers.
Each of the measures described above gave us a result after implementation, but recently we are faced with the fact that our initiatives are making less and less contribution to the growth of NPS, although we are still far from the Western benchmarks of 60-70 points. How else can you grow in NPS in our industry?

We only collect your data and do not intend to share it with the third parties .

By applying, you provide us with your personal data. In accordance with the privacy policy we may process your personal data based on your consent.

* Sarafan_team might refuse you to participate in the conference if you are doing weird things.